Responsible handling of personal information.

TalentSavvy is committed to protecting personal information and handling it responsibly.

For purposes of this policy, “TalentSavvy,” “we,” “us,” and “our” refer to TalentSavvy COM LLC and the relevant entities operating our services, as applicable.

The information we collect depends on how you interact with TalentSavvy.

Website visitors and business contacts

When you contact us, submit an enquiry, or otherwise interact with our website, we may collect information such as:

• Name and business contact details, including email address and telephone number.
• Job title, organization, and other information you choose to provide.
• The contents of enquiries, communications, and support requests.
• Basic technical information associated with your visit, such as IP address, browser, device, and website usage information, where collected.

Please do not submit sensitive personal information through general website forms unless specifically requested and appropriate.

Information processed through our software products

ImproveTeam and ManageTeam help organizations understand and improve software delivery. In providing these services, we may process information supplied by or collected through a customer’s software development lifecycle tools.

Depending on the customer’s configuration and use of the service, this may include:

• Software delivery metadata, such as information about work items, commits, pull requests, and delivery activity.
• Limited personal information associated with technology staff, such as names, usernames, work identifiers, or activity associated with software development tools.
• Account, authentication, access, and usage information needed to operate and secure the service.

The precise information processed depends on the customer, the tools connected, and the service configuration. Customers are responsible for determining what information they make available through their integrations, subject to their agreements with TalentSavvy.

We use personal information, as appropriate, to:

• Respond to enquiries and communicate with prospective and existing customers.
• Provide, operate, maintain, and support our website and services.
• Deliver the functionality requested by our customers.
• Diagnose problems, maintain service reliability, and improve our products.
• Protect our services, detect misuse, and support information security.
• Meet applicable legal obligations and establish, exercise, or defend legal claims.

We will use personal information for other purposes only where permitted by applicable law and, where required, after providing appropriate notice or obtaining consent.

When an organization uses ImproveTeam or ManageTeam, it generally determines the purposes for which its staff information is processed. TalentSavvy processes that information on the customer’s behalf to provide the contracted services and in accordance with applicable customer agreements.

In these circumstances, the customer is generally responsible for determining the appropriate basis for collecting and making the information available to TalentSavvy, providing any required notices, and responding to requests from its personnel concerning that information.

TalentSavvy may separately process certain information for its own business purposes, such as managing customer relationships, securing its services, and meeting legal obligations. The applicable roles and responsibilities depend on the nature of the processing and the relevant agreements.

Our website may use basic cookies or similar technologies to support website functionality and related technical operations.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

We do not intend to use this website Privacy Policy to authorize advertising or retargeting practices that are not part of our current website operations. If our use of cookies or analytics changes materially, we will review and update this policy and provide any notices or choices required by applicable law.

We may disclose personal information where necessary for the purposes described in this policy, including:

• Service providers: Vendors that support hosting, infrastructure, security, communications, and other operational functions.
• Customers: Information processed through our software products may be made available to the relevant customer in accordance with the service configuration and customer agreement.
• Legal and regulatory purposes: Where disclosure is required by law, legal process, or a valid request from a competent authority, or where necessary to protect legal rights and safety.
• Business transactions: In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable legal requirements.
• With permission: Where you direct us to disclose information or otherwise consent where consent is required.

We do not sell personal information as part of the website practices described in this policy.

TalentSavvy’s ImproveTeam production environment is hosted in the United States on Microsoft Azure. Information may also be processed by service providers that support the operation of our services.

Depending on the service, the relevant customer agreement, and operational requirements, authorized personnel may access information from other locations.

Where personal information is transferred across borders, we will handle the transfer in accordance with applicable legal requirements and relevant contractual commitments.

We retain personal information only for as long as reasonably necessary for the purposes for which it is processed, subject to applicable legal, contractual, and operational requirements.

For information processed through ImproveTeam and ManageTeam on behalf of customers, retention and deletion are governed by the applicable customer agreement and documented procedures. Backups or other retained copies may persist for a limited period, subject to applicable requirements and the relevant agreement.

For website enquiries and business contact information, we retain information as needed to manage communications, maintain business records, meet legal obligations, and address disputes.

When information is no longer required, we will take appropriate steps to delete or de-identify it, subject to applicable requirements and technical limitations.

TalentSavvy maintains technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our security approach includes cloud infrastructure protections, access controls, authentication, customer data isolation, encryption, credential management, and independent security assessment.

No method of transmission or storage can be guaranteed to be completely secure. We work to maintain appropriate safeguards and address security issues in accordance with our operational procedures and applicable obligations.

More detail about our security practices is available on our Security & Trust page.

Depending on your location and the applicable law, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable exceptions.
• Object to or request restrictions on certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an appropriate privacy or data protection authority.

The availability and scope of these rights depend on applicable law and the circumstances of the processing.

If your information is processed through ImproveTeam or ManageTeam on behalf of your employer or another organization, please contact that organization in the first instance. TalentSavvy will support the customer in handling applicable requests in accordance with the relevant agreement and legal obligations.

TalentSavvy’s services are intended for business and professional use and are not directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess and address the matter.

Our website or services may contain links to third-party websites or integrate with third-party tools selected or configured by customers.

Those third parties may process information under their own privacy policies and terms. TalentSavvy is not responsible for the privacy practices of independent third-party websites. We encourage you to review their applicable privacy notices.

We may update this Privacy Policy to reflect changes in our services, information-handling practices, or legal requirements.

When we make changes, we will update the “Last updated” date and take any additional notification steps required by applicable law or agreement.

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact TalentSavvy through the Contact page on our website.

Where appropriate, please identify the nature of your request and the service or interaction to which it relates. We may need to verify your identity or refer requests concerning customer-managed data to the relevant customer.